Grosvenor Casinos Cookies Policy

What Is The Purpose Of Data Storage?

We only keep information to improve site performance, gather statistical data, and make sure that members can safely access their accounts. For instance, analytical scripts keep track of which games are the most popular and help fix technical problems.

You Are In Charge

When you first visit, a detailed consent prompt lets you choose whether or not to allow non-essential tracking mechanisms. You can go back and change your choices at any time by going to your account settings, where it's easy to switch between different features.

Legal Compliance

The UK Gambling Commission and the General Data Protection Regulation (GDPR) set rules that we follow. We only process data when the law requires it and keep records of this in our public agreements.

Data Security

All data that is collected is encrypted while it is being sent and only accessible to people who need it. Retention policies make sure that data is automatically deleted after it is no longer needed or upon request. If you need more information or want to have your account deleted, please use the form or official contact email to get in touch with our support team. You can find detailed information about privacy in the footer of every page.

The Range Of Cookie Collection And Data Protection Steps

Technical trackers have different jobs, like keeping authentication tokens, identifying devices, and helping with load distribution. To protect privacy, data capture is very limited. All tracking modules use safe, encrypted protocols (TLS 1.2+), and third parties do regular penetration tests on them. The information that is gathered may include the type of browser used, the length of the session, the region (city, not exact address) based on the IP address, and the times of the activities. There are no sensitive personal identifiers stored, such as full names, payment information, or government-issued numbers. The UK Gambling Commission and the Information Commissioner's Office make changes to the rules every month, and tracking scripts are updated to fix bugs and reflect these changes.

You can change tracker settings using your browser's controls or the site's preferences. To stay as safe as possible, don't use shared devices, clear your browser's storage often, and check your permissions after every site update. Requests to export or delete tracking logs are handled within 30 days. To make such requests, please get in touch with the data protection officer through the official "Contact" section.

Knowing What Kinds Of Cookies Are Used

• Strictly Necessary Elements: These parts let you do things like verify your identity, check your security, and change your privacy settings. Turning these off can make the site not work right or limit access to secure areas.
• Performance Metrics: Analytical tools gather anonymous usage data, like page load times, navigation paths, and error reports. This helps find areas for improvement and make the system more stable without giving away personal information.
• Functional Enhancements: These parts remember things like the user's language choice or display settings. Keeping track of these kinds of details makes for a personalized experience without having to change things over and over again.
• Targeting Technologies: Advertising solutions keep track of how people browse the web so they can show them relevant ads, measure how far a campaign reaches, and avoid showing the same ads over and over. Turning these off might make commercial messages less personal.

If you want to limit the amount of data your browser or account can store, you can change the settings at any time. However, this may make it harder to use and access services. For the sake of openness, a full list of the tracking technologies in use may be available through specific account sections or by getting in touch with customer support. Always check your personal settings to make sure they match what you want right now.

How Web Tracking Makes Your Gaming More Fun

This site uses both temporary and permanent data storage methods that affect every part of gaming, from logging in to seeing your gameplay stats. These data points customize the interface to match your betting habits, session preferences, and language settings. For instance, if you often play certain table games, quick access shortcuts will show up based on your last few sessions. Customized offers show up based on your favourite genres, how often you play, and how much money you can spend, so you don't get any unwanted deals.

• Session continuity: Data pockets remember authentication so that access is safer after short disconnections. This keeps fast-paced rounds from being interrupted.
• Deposit customization: Your preferred payment methods will show up again automatically for faster top-ups, which means you won't have to enter sensitive information by hand.
• Responsible play: By setting deposit, time, or loss limits in your profile, you can make sure that reminders and restrictions happen according to your rules, which helps you have fun in a controlled way.
• Bonus optimization: Based on your proven participation, you can earn loyalty points, free spins, and exclusive tournament invitations. This maximizes your rewards.
• Technical diagnostics: Performance optimization changes the resources of the platform in real time, which means less lag, smooth visuals, and short loading times for each device and connection speed.

Practical advice: Check your browser settings often to see if you want to keep or delete stored preference files. This gives you more control over what stays. If you share your device, clear your historical data every so often. This will keep other users from seeing what you've been doing or your saved payment information. If you have trouble logging in or your display isn't working right, deleting temporary storage often fixes the problem without having to troubleshoot it yourself. For the best security, think about letting session-based storage. This makes authentication easier and keeps your privacy after you log out. These systems are meant to make the experience smooth, personalized, and safe for everyone, whether they are new or returning players.

How To Handle Preference Controls In Steps

1. Get to the Preference Dashboard: Find the privacy controls at the bottom of each page. To open the management interface, click the link that says "Preference Settings."
2. Choose Categories: There are separate toggles for functional, performance, analytical, and marketing trackers on the dashboard. You can turn each switch on or off in small steps, depending on how comfortable you are.
3. Reasons for Review: Functional: Needed for basic tasks like remembering login sessions and choosing a language; Analytical: Get anonymous data on visits to help find patterns in how people use the site; Marketing: Changes the promotional offers that are shown on the platform; Personalisation: Improves suggestions and changes the layout of content to fit your needs.
4. Save Choices: After changing the switches, click "Save" or "Confirm Preferences" at the bottom of the panel to make sure the changes are saved. When you confirm, your preferences will be in effect.
5. Change Your Choices Whenever You Need: If your needs change, you can go back to the settings panel by clicking the link in the footer. You can always change your selections without any restrictions or limits.
6. Data that is still there: Use the "Delete Preferences" option to delete saved settings and data fragments for full control. This action puts the experience back to its default settings until new choices are made.

Adjusting controls is meant to keep both privacy and the flow of the game going. Changes to profiles that have to do with payment information or account security may need to be verified. For more openness, a full description of each type of tracking is shown next to each toggle, so you can give your consent at every step.

How To Handle Cookie Consent Requests At Grosvenor Casinos

When you first visit this site, you will see consent notifications right away. These notifications explain the different types of tracking technologies that are used. Options let you fully accept, reject, or choose your preferences. You have to interact with the banner before you can browse more. When you choose "Customize," a detailed menu opens up with necessary, functional, performance, and targeting segments. Optional categories are not always pre-ticked. Turning off some tracking features may limit features like saved passwords, better personalization, or reporting on analytics. The process of accepting things uses clear, simple language. Along with each toggle, there is a note that explains what it does and what data it collects. The platform keeps track of your choice for 12 months unless you clear or change your browser settings. You can always go back to the footer link that says "Privacy Centre" or "Consent Options" to open the management panel again to review or change it. The notice follows the rules set out by the UK GDPR, the ePrivacy Directive, and the local Gambling Commission. Your settings are only recognized by devices and browsers that agreed to them; new devices ask you to make a new choice. If you refuse to collect non-essential data, you can still access games and account areas, but only if it's necessary for secure login or regulatory reasons. If the platform adds more tracking tools or makes big changes to privacy, the system will automatically show the request again. The panel shows the contact information for the Data Protection Officer and the date and time of your last preference submission if you have any technical questions about the process.

What Does Accepting Casino Tracking Technologies Mean For Data Privacy?

Allowing tracking tools to work changes how personal information is collected, processed, and shared. Allowing browser identifiers and similar tools can help collect data like browsing habits, transaction history, device identification, IP address, and behavioral metrics. This dataset lets you build a profile of a user, which you can then combine with third-party analytics to create a detailed user dossier for targeting ads, stopping fraud, or improving gaming. Some tracking systems keep identifiers for a long time after a single visit, which lets them keep track of users across multiple sessions. Data may be kept for months or even years, depending on retention policies. This makes it more likely that data will be exposed if there is a data breach or if partners with access rights misuse it. Laws like the GDPR, the UK Data Protection Act 2018, and the ePrivacy Directive require that all processing of personal data be open and honest. Even if you gave permission for storage technologies, you still have the right to see, change, limit, or delete your data. To stop unwanted spying, check and change the permissions for tracking in your account settings on a regular basis. Use incognito browser sessions for decreased traceability, or enable do-not-track features where supported. If you suspect unauthorized use of your details or wish to revoke prior permissions, promptly contact the data protection officer using the provided privacy contact information. Recommendation: Read all consent dialogues carefully, especially those listing tracking categories or third-party collectors. Scrutinize who receives your data and for what specific purposes before agreeing, ensuring your rights are respected at each step.

Troubleshooting Common Cookie-related Issues For Users

Encountering issues such as repeated prompts regarding data preferences, difficulties saving site settings, or frequent logouts can stem from browser configuration, device-specific restrictions, or third-party interference. The following practical steps will directly address these issues:

1. Clear Stored Data: Old site data can make it hard to interact smoothly. Use your browser's settings to regularly clear site-specific data, focussing on stored items instead of deleting all of your browsing history.
2. Change the Data Settings: Make sure the browser lets you use session data. Some extensions that focus on privacy or strict browser modes like incognito or private browsing block important data exchanges that are necessary for the site to work properly.
3. Turn off Conflict Extensions: Some tools that block ads or trackers can stop important site functions from working. To get the full functionality of the site back, temporarily turn off these extensions or add the site to your whitelist.
4. Sync Device Time: If the time on your device isn't right, it can cause security problems that affect login and session continuity. Make sure that your computer or phone is set to automatically update the time and date.
5. Allow Site Alerts: If you keep getting requests to set preferences, make sure your browser isn't set to clear site data when you close it or block new data from being assigned.
6. Try Different Browsers: Some browser features may be causing problems that won't go away. Check to see if you can access the site with the most recent versions of Chrome, Edge, Firefox, or Safari. This will help you find any compatibility issues.
7. Look for Software Updates: Older versions of browsers or operating systems may not support the site's current privacy features. Ensure your apps and device firmware are current.

Following these targeted steps resolves the majority of site preference or session-related obstacles, ensuring uninterrupted access and full personalization options.

Guidelines For Withdrawing Or Modifying Cookie Consent

To alter your prior consent decisions regarding browsing trackers, navigate to the site’s dedicated preference management interface, typically accessible via the footer or the privacy settings area within your account dashboard. Within this portal, you will find toggles or checkboxes for functional, analytical, and targeting categories. For full withdrawal, deselect all previously enabled categories and save your choices. If your browser retains previous identifiers, clear stored site data through your browser settings for immediate effect, or use the in-site option to revoke your permissions entirely. This makes the system delete any tracking codes that are linked to it and stop collecting more data. You can make changes whenever you want. Changes are made right away, but some data that is already stored may stay there until it is manually cleared or the device cache expires. If you use more than one device or browser, you need to make these changes on each one to keep the experience the same. Check the status indicators in the consent management section if you need proof of updates. If you need help with complicated changes to consent or tracking elements that keep coming up, you can get in touch with customer support through secure messaging or the helpline that is provided.